Last updated: 30 August 2026
This privacy notice explains how Kent Pest Control collects and uses personal information when you contact us, request pest control advice or use this website.
Who is responsible for your information
Kent Pest Control is responsible for the personal information described in this notice. You can contact us at [email protected] or by calling 07534 003 009.
Information we may collect
When you submit an enquiry or contact the team, we may collect your name, telephone number, email address, postcode, the service you are interested in and the information you provide about the pest problem or property. We may also receive basic technical information recorded by the website host for security and reliability purposes, such as an IP address, browser type, request time and requested page.
How we use personal information
We use enquiry information to respond to you, understand the problem, confirm service availability, arrange or manage a visit, provide treatment or prevention advice and keep appropriate service records. Technical information may be used to protect the website, investigate faults and prevent misuse.
Our lawful reasons for using information
Depending on the circumstances, we use personal information because it is necessary to take steps at your request before providing a service, to perform a contract, to meet a legal obligation, or for our legitimate interests in responding to customers, operating the business, maintaining service records and keeping the website secure. Where we specifically ask for consent, you can withdraw that consent by contacting us.
Who we may share information with
We do not sell personal information. Information may be shared only where reasonably necessary with people working for or on behalf of Kent Pest Control, and with trusted providers supporting services such as website hosting, email, IT or professional advice. We may also disclose information where the law requires it or where this is necessary to establish, exercise or defend legal rights.
International processing
Some technology providers may process information outside the United Kingdom. Where this happens, we will use an appropriate lawful transfer mechanism and relevant safeguards where required.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to the enquiry, delivering and documenting a service, handling a complaint, meeting tax or legal obligations and resolving disputes. The exact period depends on the type of record and whether a service was provided. Information that is no longer required is deleted or securely disposed of.
Your data protection rights
Depending on the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, portability of information, or to object to certain uses. Where processing relies on consent, you may withdraw it at any time. These rights are not absolute and may depend on the lawful basis and the information involved.
You may object at any time to processing based on legitimate interests. To make a request, contact us using the details above. We may need to confirm your identity before completing a request.
Complaints
Please contact us first if you have a concern so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office. Guidance and contact details are available at ico.org.uk/make-a-complaint.
Cookies and website changes
Our use of cookies is explained in the Cookie Policy. We will review this notice when the website, our providers or the way we use personal information changes.